Research and customer insights

Every business defines its target audiences in different ways—audience segments, ideal customer profiles and personas. We look across your audiences not to find what’s unique but what they have in common. We conduct quantitative and qualitative customer research through a proprietary psychographic survey using the power of Qualtrics to gather and analyze data on the aspirations, motives, traits and personalities of customers and prospects in your key markets.

For organizations that need a deeper understanding of their customers to grow their brands and businesses, we offer research and customer insights. We provide you with a clear path to growth by showing your most winnable customer in your category. We show you how to align the brand and customer experience to delight your best customers. We enable you to grow faster, focus your marketing spend on what is relevant to your customers, and distinguish your brand in your category.

Other Bx services

Brand strategy
Brand messaging and brand storytelling
Brand naming
Visual identity
Brand management and governance
Brand activation
Brand tracking and analytics
Brand portfolio architecture